TPG - AWFUL INTERNET PROVIDER

I REALLY HATE TPG!


I have been with TPG for almost a year and was on a 6 month contract at $49.99 a month.

Just a little something I made to show my love for TPG

I made sure it was a 6 month contract so that when we move house in under the 12 month period we would not be breaking a contract and would not incur a fee.

I emailed TPG on 2/7/12 telling them I would like our account cancelled at the end of July, 30/7/12. I got an email back confirming this.

Then I checked my bank statement 2 days later and found a $19.99 fee. 

I emailed TPG asking them what this was and that they need to reverse this charge as I was told at the start that there was no fee because I was on a 6 month contract and had seen that through already.

I then received a series of broken English emails making no sense, re hashing the terms and conditions like the robots they are. 

I finally got a response making a bit more sense telling me that because I wanted to cancel the account in 28 days not 30 days I would incur a fee. WHAT THE HELL!!! 

Why didn't these robots in the little TPG money grabbing hell hole advise me it might be better if I have the cancellation date as 2/8/12  - 30days from the time I sent my first email and that way I would not be charged a $19.99 fee. 

Oh that's right, because they are idiots.  Absolute MONEY GRABBING BUFFOONS! 

Not to mention that their service has been an utter shambles.  Our pages online do not load, every single day we must turn the brand new router and modem on and off to make the connection work again. 

IF YOU ARE THINKING ABOUT GOING WITH TPG THEN THINK AGAIN! 

YOU WILL GET AN UNRELIABLY SLOW CONNECTION AND YOU WILL HAVE TO THEN SPEAK TO THEIR IDIOTIC CUSTOMER SERVICE AND THAT WILL MAKE YOUR BLOOD PRESSURE BOIL AND THEN YOU WILL NEED TO GO TO THE DOCTOR.

DON'T DO IT TO YOURSELVES PEOPLE, JUST DON'T. I LOVE YOU TOO MUCH.